This paper aims to provide: 1 a description from a strategic, organisational and technological point of view of “the state-of-the-art” of Community and Collaboration (C&C) tools in the Italian banking industry 2 a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.
Communities and Collaboration Tools in Italian Banking Industry
MARTINI, ANTONELLA
2008-01-01
Abstract
This paper aims to provide: 1 a description from a strategic, organisational and technological point of view of “the state-of-the-art” of Community and Collaboration (C&C) tools in the Italian banking industry 2 a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.File in questo prodotto:
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