Conceptual design of a tool supporting the “last mile” logistics in hospitals

This work reports preliminary outcomes from the LINFA project, which aims to develop a technological, information and organizational system for improving the procurement process of medicines and medical devices within healthcare organizations. Accordingly, the paper presents insights from a real case study within an Italian Hospital where the project team has gone through-out the phases of process discovery, modelling and use-cases identification and analysis to devise an integrated tool for supporting logistic decisions and operations. Findings provide readers with a complete identification and formalization of the conceptual requirements of such tool for supporting pharmaceutical last-mile logistic within a hospital.