The Blockchain potential in enabling and boosting business process innovation in the Healthcare industry is a hot topic. However, the realization of such a potential is hampered by two hindrances. First, healthcare business processes are inherently complex. This implies additional difficulties in managing and innovating them. Second, the digitalization trend has entailed relevant changes in the capabilities needed to manage and innovate business processes. Accordingly, this paper investigates what are the main opportunities for Blockchain-driven healthcare process innovation and which Business Process Management (BPM) capabilities may unleash them. An exploratory case study in the healthcare sector was conducted. Findings suggest that blockchain offers enormous opportunities to redesign the information flow of healthcare processes, while opening them up to new forms of collaboration. In addition, the most relevant BPM capabilities for implementing such innovations were identified. These results provide practitioners with actionable insights.
BLOCKCHAIN-DRIVEN BUSINESS PROCESS INNOVATION IN HEALTHCARE
Davide Aloini;Elisabetta Benevento
;Alessandro Stefanini;Pierluigi Zerbino
2022-01-01
Abstract
The Blockchain potential in enabling and boosting business process innovation in the Healthcare industry is a hot topic. However, the realization of such a potential is hampered by two hindrances. First, healthcare business processes are inherently complex. This implies additional difficulties in managing and innovating them. Second, the digitalization trend has entailed relevant changes in the capabilities needed to manage and innovate business processes. Accordingly, this paper investigates what are the main opportunities for Blockchain-driven healthcare process innovation and which Business Process Management (BPM) capabilities may unleash them. An exploratory case study in the healthcare sector was conducted. Findings suggest that blockchain offers enormous opportunities to redesign the information flow of healthcare processes, while opening them up to new forms of collaboration. In addition, the most relevant BPM capabilities for implementing such innovations were identified. These results provide practitioners with actionable insights.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.