BLOCKCHAIN-DRIVEN BUSINESS PROCESS INNOVATION IN HEALTHCARE

The Blockchain potential in enabling and boosting business process innovation in the Healthcare industry is a hot topic. However, the realization of such a potential is hampered by two hindrances. First, healthcare business processes are inherently complex. This implies additional difficulties in managing and innovating them. Second, the digitalization trend has entailed relevant changes in the capabilities needed to manage and innovate business processes. Accordingly, this paper investigates what are the main opportunities for Blockchain-driven healthcare process innovation and which Business Process Management (BPM) capabilities may unleash them. An exploratory case study in the healthcare sector was conducted. Findings suggest that blockchain offers enormous opportunities to redesign the information flow of healthcare processes, while opening them up to new forms of collaboration. In addition, the most relevant BPM capabilities for implementing such innovations were identified. These results provide practitioners with actionable insights.