Artificial Intelligence (AI) is spreading in many domains, revolutionizing the way individuals conceive their working and private life; it enhances many tasks by automating decision-making and augmenting human capabilities. It is necessary to design high-quality AI systems that focus on the users’ priorities and avoid potential unethical and unexpected behaviours. The widespread adoption of AI solutions faces challenges related to their transparency, since humans must be enabled to fully understand the outputs of such systems in order to make informed decisions. To address these concerns, a shift toward a human-centered approach is emerging when it comes to interact with AI systems. In this new scenario, Human-Computer Interaction (HCI) plays a pivotal role and contaminates AI to reach the human-AI symbiosis. Designers and developers should gravitate towards Symbiotic AI (SAI), which has the goal to support humans without replacing them and establish a symbiotic relationship with users, adapting to their cognitive models.

The Human-Centered Approach to Design and Evaluate Symbiotic AI Systems

Antonio Curci;
2024-01-01

Abstract

Artificial Intelligence (AI) is spreading in many domains, revolutionizing the way individuals conceive their working and private life; it enhances many tasks by automating decision-making and augmenting human capabilities. It is necessary to design high-quality AI systems that focus on the users’ priorities and avoid potential unethical and unexpected behaviours. The widespread adoption of AI solutions faces challenges related to their transparency, since humans must be enabled to fully understand the outputs of such systems in order to make informed decisions. To address these concerns, a shift toward a human-centered approach is emerging when it comes to interact with AI systems. In this new scenario, Human-Computer Interaction (HCI) plays a pivotal role and contaminates AI to reach the human-AI symbiosis. Designers and developers should gravitate towards Symbiotic AI (SAI), which has the goal to support humans without replacing them and establish a symbiotic relationship with users, adapting to their cognitive models.
File in questo prodotto:
File Dimensione Formato  
SYNERGY - Calvano et al. - The Human-Centered Approach to Design and Evaluate.pdf

accesso aperto

Tipologia: Versione finale editoriale
Licenza: Creative commons
Dimensione 1.27 MB
Formato Adobe PDF
1.27 MB Adobe PDF Visualizza/Apri

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11568/1263573
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 0
  • ???jsp.display-item.citation.isi??? ND
social impact