This paper present emergent configurations of ICT and organisational tools for Knowledge Management (KM) in Small and Medium Enterprises (SMEs), discussing contingencies driving the choice of such configurations and the impact on performance. Evidence is based on a two years field research combining comparative case studies and survey methodology on a casual sample of 127 SMEs. Following a contingent approach, management implications can be derived concerning the choice of Knowledge Management configurations that better suit each specific context. ICT developers and vendors can also benefit from the results deriving implications on how to suit their offer to SMEs needs.
Knowledge Management in SMEs: Does Internet Make a Difference?”
MARTINI, ANTONELLA;PELLEGRINI, LUISA
2001-01-01
Abstract
This paper present emergent configurations of ICT and organisational tools for Knowledge Management (KM) in Small and Medium Enterprises (SMEs), discussing contingencies driving the choice of such configurations and the impact on performance. Evidence is based on a two years field research combining comparative case studies and survey methodology on a casual sample of 127 SMEs. Following a contingent approach, management implications can be derived concerning the choice of Knowledge Management configurations that better suit each specific context. ICT developers and vendors can also benefit from the results deriving implications on how to suit their offer to SMEs needs.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
