This paper aims at understanding the state of Mobile Work (MW) in Italy and at exploring the relations between M worker activities, KM tools and worker satisfaction. Using a statistically significant survey a significant relation among the typologies of MWs and the used KM approaches emerged and was further analyzed by comparative case studies. The characteristics of the activities performed by the main types of workers (consultants, sales personnel and field force technicians) were classified using Perrow’s model. Results from the three case studies confirmed the general hypothesis derived from the survey
Fostering Knowledge Creation and Sharing in Mobile Work environments. Results of a 3-Year Research
MARTINI, ANTONELLA;PELLEGRINI, LUISA;
2005-01-01
Abstract
This paper aims at understanding the state of Mobile Work (MW) in Italy and at exploring the relations between M worker activities, KM tools and worker satisfaction. Using a statistically significant survey a significant relation among the typologies of MWs and the used KM approaches emerged and was further analyzed by comparative case studies. The characteristics of the activities performed by the main types of workers (consultants, sales personnel and field force technicians) were classified using Perrow’s model. Results from the three case studies confirmed the general hypothesis derived from the surveyFile in questo prodotto:
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