This paper aims at understanding the state of Mobile Work (MW) in Italy and at exploring the relations between M worker activities, KM tools and worker satisfaction. Using a statistically significant survey a significant relation among the typologies of MWs and the used KM approaches emerged and was further analyzed by comparative case studies. The characteristics of the activities performed by the main types of workers (consultants, sales personnel and field force technicians) were classified using Perrow’s model. Results from the three case studies confirmed the general hypothesis derived from the survey

Fostering Knowledge Creation and Sharing in Mobile Work environments. Results of a 3-Year Research

MARTINI, ANTONELLA;PELLEGRINI, LUISA;
2005

Abstract

This paper aims at understanding the state of Mobile Work (MW) in Italy and at exploring the relations between M worker activities, KM tools and worker satisfaction. Using a statistically significant survey a significant relation among the typologies of MWs and the used KM approaches emerged and was further analyzed by comparative case studies. The characteristics of the activities performed by the main types of workers (consultants, sales personnel and field force technicians) were classified using Perrow’s model. Results from the three case studies confirmed the general hypothesis derived from the survey
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11568/202931
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact