This study examines how task uncertainty (described according to Perrow’s model of technology and structure) impacts on the recommendations for developing effective Knowledge Management Systems (KMS). Settings characterized by different task uncertainty participated in four case studies. Results suggest that where KMSs fit Perrow’s model, user satisfaction (introduced as a proxy of KMS effectiveness) is high. Otherwise, where criticisms are stronger, conflicts with Perrow’s model emerge. These findings illustrate the importance of providing guidelines for the design of the KMS in terms of the degree of control and codification.

The Influence of Task Uncertainty on Knowledge Management System Design and Development

MARTINI, ANTONELLA;PELLEGRINI, LUISA;
2005

Abstract

This study examines how task uncertainty (described according to Perrow’s model of technology and structure) impacts on the recommendations for developing effective Knowledge Management Systems (KMS). Settings characterized by different task uncertainty participated in four case studies. Results suggest that where KMSs fit Perrow’s model, user satisfaction (introduced as a proxy of KMS effectiveness) is high. Otherwise, where criticisms are stronger, conflicts with Perrow’s model emerge. These findings illustrate the importance of providing guidelines for the design of the KMS in terms of the degree of control and codification.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11568/203214
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