Defining success in ERP implementation projects is a relevant, complex, and still unsolved endeavor. To our best knowledge, existing proposals are neither comprehensive nor univocal. Thus, extant ERP success models may be incomplete, flawed, and misleading. This work delimits and redefines ERP success in most of its dimensions, initially drawing upon theories about IS failure. Through a rigorous logical shift, we attempt to model ERP success as a third order factor. Results overcome the literature gaps and potentially open the way for further developments such as revisiting ERP success / implementation frameworks for addressing ERP success in a more systematic, complete, and hence correct way.
Decomposing ERP success dynamics: A proposal for a measurement model
ZERBINO, PIERLUIGI;ALOINI, DAVIDE;DULMIN, RICCARDO;MININNO, VALERIA
2016-01-01
Abstract
Defining success in ERP implementation projects is a relevant, complex, and still unsolved endeavor. To our best knowledge, existing proposals are neither comprehensive nor univocal. Thus, extant ERP success models may be incomplete, flawed, and misleading. This work delimits and redefines ERP success in most of its dimensions, initially drawing upon theories about IS failure. Through a rigorous logical shift, we attempt to model ERP success as a third order factor. Results overcome the literature gaps and potentially open the way for further developments such as revisiting ERP success / implementation frameworks for addressing ERP success in a more systematic, complete, and hence correct way.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
