This paper aims to provide: 1 a description from a strategic, organisational and technological point of view of “the state-of-the-art” of Community and Collaboration (C&C) tools in the Italian banking industry 2 a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.
|Autori:||CORSO M; GIACOBBE A; MARTINI A|
|Titolo:||Communities and Collaboration Tools in Italian Banking Industry|
|Anno del prodotto:||2008|
|Digital Object Identifier (DOI):||10.1504/IJEBANK.2008.020440|
|Appare nelle tipologie:||1.1 Articolo in rivista|