This paper aims to provide: 1 a description from a strategic, organisational and technological point of view of “the state-of-the-art” of Community and Collaboration (C&C) tools in the Italian banking industry 2 a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.
Autori interni: | |
Autori: | CORSO M; GIACOBBE A; MARTINI A |
Titolo: | Communities and Collaboration Tools in Italian Banking Industry |
Anno del prodotto: | 2008 |
Digital Object Identifier (DOI): | 10.1504/IJEBANK.2008.020440 |
Appare nelle tipologie: | 1.1 Articolo in rivista |
File in questo prodotto:
Non ci sono file associati a questo prodotto.
I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.