Well-Being and Autonomy in University Life for Students with Disabilities Through LLM and BPM

University information and support services are often fragmented across websites, documents, and campus spaces, limiting students’ ability to act autonomously and manage the demands of academic life, particularly for students with disabilities. To investigate this challenge, we conducted a survey at five Italian universities (N = 206 students with disabilities), which identified three interconnected barriers affecting participation and well-being: environmental accessibility issues, social and emotional burdens, and informational or procedural difficulties in understanding and completing essential administrative tasks. In response, we contribute a unified technological solution to support the well-being of students with disabilities in academic life, implemented through Orienta, a new modular mobile application prototype developed using a user-centered approach. Orienta integrates four complementary modules: spatial accessibility, management of negative emotions, management of academic activities, and a conversational agent for institutional procedures. The chatbot is supported by C4PA, a pipeline that crawls and consolidates heterogeneous university sources and uses an LLM-based transformation to formalize procedures into BPMN process models enriched with structured metadata, enabling grounded and verifiable answers. We validate the pipeline on five university procedures, obtaining an average RGED of 0.12 (precision 0.991, recall 0.886, F1 0.932) and metadata micro-correctness of 0.896. A task-based usability study with two university students with autism reports high perceived simplicity (mean 4.66/5) and SUS scores of 82.5 and 85%.