The main aim of this article is to present an intercultural communication study conducted in a municipal service, which focuses on how cultural mediators make sense of their work with migrants, being both representatives of an Italian institution as well as former foreigners/migrants themselves: their shared everyday context, common destiny and their understanding of users’ experiences. The study, on the whole, underlines how cultural mediators use personal aspects of their own lives to build a “bridge” between the migrant users and the institutions they represent, thus lessening the gap between migrants' past experience and their present lives.

“We were like them”: Intersecting Identities and Mediators' Intercultural Communication in a Municipal Service

AIELLO, ANTONIO
2013-01-01

Abstract

The main aim of this article is to present an intercultural communication study conducted in a municipal service, which focuses on how cultural mediators make sense of their work with migrants, being both representatives of an Italian institution as well as former foreigners/migrants themselves: their shared everyday context, common destiny and their understanding of users’ experiences. The study, on the whole, underlines how cultural mediators use personal aspects of their own lives to build a “bridge” between the migrant users and the institutions they represent, thus lessening the gap between migrants' past experience and their present lives.
2013
Soru, D.; Schiavinato, V.; Rhazzali M., K; Aiello, Antonio
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11568/157963
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