To survive in the global economy small and medium enterprises (SMEs) have to improve their products and processes exploiting their intellectual capital in a dynamic network of knowledge-intensive relations inside and outside their borders. By erasing traditional constraints to SMEs innovation ability and leveraging their flexibility and responsiveness, Information and Communication Technologies (ICT) provide SMEs with opportunities for Knowledge Management (KM) today in most cases largely unexploited. Focusing on the area of Product Innovation (PI) and drawing evidence from the analysis of a multiple-case study on 47 Italian SMEs, patterns in the adoption and use of new ICT tools are explained in relation both to Contingencies and to KM internal processes. Complexity at both product and system levels, emerges as a key factor driving technological choices. Three different KM configurations emerge in relation to ICT approaches. Implications of this study are relevant for both SMEs managers and ICT developers/vendors.

Knowledge Management in Product Innovation: an Interpretative Review

MARTINI, ANTONELLA;PELLEGRINI, LUISA
2001

Abstract

To survive in the global economy small and medium enterprises (SMEs) have to improve their products and processes exploiting their intellectual capital in a dynamic network of knowledge-intensive relations inside and outside their borders. By erasing traditional constraints to SMEs innovation ability and leveraging their flexibility and responsiveness, Information and Communication Technologies (ICT) provide SMEs with opportunities for Knowledge Management (KM) today in most cases largely unexploited. Focusing on the area of Product Innovation (PI) and drawing evidence from the analysis of a multiple-case study on 47 Italian SMEs, patterns in the adoption and use of new ICT tools are explained in relation both to Contingencies and to KM internal processes. Complexity at both product and system levels, emerges as a key factor driving technological choices. Three different KM configurations emerge in relation to ICT approaches. Implications of this study are relevant for both SMEs managers and ICT developers/vendors.
Corso, M; Martini, Antonella; Paolucci, E; Pellegrini, Luisa
File in questo prodotto:
File Dimensione Formato  
94/23762467248293579583590129947513060795

solo utenti autorizzati

Tipologia: Versione finale editoriale
Licenza: NON PUBBLICO - Accesso privato/ristretto
Dimensione 130.23 kB
Formato Unknown
130.23 kB Unknown   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11568/187337
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 67
  • ???jsp.display-item.citation.isi??? 56
social impact