Process Modeling and Problem Solving: connecting two worlds by BPMN

Business Processes (BPs) are the key instrument to understand how companies operate at an organizational level, taking an asis view of the workflow, and how to address their issues by identifying a tobe model. In last year’s, the BP Model and Notation (BPMN) has become a defacto standard for modeling processes. However, this standard does not incorporate explicitly the Problem Solving (PS) knowledge in the Process Modeling (PM) results. Thus, such knowledge cannot be shared or reused. To narrow this gap is today a challenging research area. In this paper we present a framework able to capture the PS knowledge and to improve a workflow. This framework extends the BPMN specification by incorporating new generalpurpose elements. A pilot scenario is also presented and discussed.