Organizational studies of healthcare are focused on the contribution of organizational solutions to improved performance. The corporatization and customer satisfaction research have led healthcare organizations to reflect on the concept of quality. Not only the quality of the service but also the relationships with patients and all operations of the organization. It is important to implement appropriate assessment systems that affect, in an integrated way, customer satisfaction, health-staff contribution, and the performance of the entire organization.
Performance and quality improvement in healthcare organizations
GIANNINI, MARCO
2015-01-01
Abstract
Organizational studies of healthcare are focused on the contribution of organizational solutions to improved performance. The corporatization and customer satisfaction research have led healthcare organizations to reflect on the concept of quality. Not only the quality of the service but also the relationships with patients and all operations of the organization. It is important to implement appropriate assessment systems that affect, in an integrated way, customer satisfaction, health-staff contribution, and the performance of the entire organization.File in questo prodotto:
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